At ALONG CAME A STORK we are committed to protecting and respecting your privacy. Our team all shop online so we understand how important privacy is.
This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following to understand our practices regarding your personal data and how it will be treated and if you have any questions, please just ask.
This policy is effective and updated as of 1st December 2020.
Changes to this policy
We will always be happy to accommodate a refund of your order, if you receive a product which is faulty or damaged. Please see our refund policy for full details of refunds and exchanges.
Information we may collect from you
We may collect and process the following data about you:
Information that you provide by filling in forms on www.alongcameastork.shop ("the Website"). This includes information provided at the time of registering to use the website, purchasing products or requesting further services. We may also ask you for information when you report a problem with the website.
If you purchase products from us, we may retain details of your delivery address, password and/or information associated with your account. We also maintain a record of your product selections and the fulfilment of your orders.
If you write to us by email or on our social media sites, records may be kept of that correspondence.
If you correspond with us by telephone or web chat, written records of that conversation may be kept.
Details of your visits to the website including, but not limited to, traffic data, location data, web logs and other communication data, and details of the resources that you access may be kept on record.
We do not knowingly collection information from customers under the age of 13. In the event that we learn that we have collected personal information from anyone under the age of 13 we will delete it immediately.
Managing your marketing preferences
We will never share or sell your data to third parties for marketing purposes.
When you provide your email address to us you may be asked if you would like to opt in to receive marketing communications. We will only send you marketing communications where you have consented to receive them. We will only send you marketing communications via the channel you have consented to (for example post or email).
To ensure that you are still happy to hear from us, if you have not updated your preferences with us for a two year period, we will contact you to remind you that you can opt out at any time.
If you have consented to marketing communications you can change this preference by emailing us at firstname.lastname@example.org.
How long we store your data
We are committed to keeping your personal information only for as long as is necessary. Where we no longer require information to be in a format where you can be identified personally, we will remove any personal details and store the data anonymously.
For purchases made on our website or for delivery in store, we will store your information for a period of 2 years from your last order.
We may collect information about your computer, including your IP address, operating system and browser type, for system administration. This is statistical data about users' browsing actions and patterns, and does not identify any individual.
Your IP address may also be passes to a third party company to assist us with the prevention and detection of fraudulent orders.