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FAQ

WHAT IS THE COST OF SHIPPING?

United Kingdom Shipping costs are

as follows:-

Standard shipping-

£3.95 or FREE on orders over £40

Free local delivery is available to WA4 postcodes.

We now offer European Shipping at checkout. Please note any orders placed outside of the UK will be subject to import taxes which are not covered by us. You can use an import tax calculator to give you an idea of the cost of the taxes you will expect.

https://www.simplyduty.com/import-calculator/

WHEN WILL MY ORDER BE SHIPPED?

We aim to dispatch all orders within 2/3 working days of them being placed (depending on if personalisation is required). During holiday run ups (Easter/Christmas) any orders with personalisation may be dispatched up to 5 working days after the order is placed. Once shipped your order will take between 3- 5 days to reach you. Due to Covid 19 deliveries may be taking slightly longer than usual due to delays in the UK's delivery network. If you require express shipping please message us : we can try and arrange this for you.

HOW DO I RETURN ITEMS?

In the unlikely event you are unhappy with any part of your order please see our returns policy, which will explain how to go about your return. 

Please be aware that the customer will be responsible for covering the costs of returning items to us before you are refunded. 

CAN I ORDER OUT OF STOCK SIZES?

Dependant on the style and season we may restock certain styles, you can request a back in stock notification on the page of the item you have seen or email us on along.came.a.stork@hotmail.com.